Senior Support Analyst

Job Responsibilities

• Provide daily system support for securities trading platforms, ensuring system stability, availability, and timely issue resolution.
• Perform monitoring, troubleshooting, and root‑cause analysis across application, server, and network layers.
• Execute morning system checks (from 7:00 AM) and handle operational support tasks.
• Work with internal teams and vendors to escalate and resolve technical incidents efficiently.
• Support weekend operations on a rotation basis.
• Prepare technical documentation, incident reports, and operational procedures.
• Assist with system enhancements, testing, deployment, and production rollouts.

Job Requirements

• Minimum 4 years' experience in system support for securities trading systems.
• Strong knowledge of SQL for troubleshooting and data analysis.
• Proficiency with Windows and Linux server commands and shell scripting.
• Good understanding of server and network infrastructure (connectivity, firewalls, load balancing, etc.).
• Willing to work morning shifts (7am start) and weekend rotation.
• Advantageous:
• Hands‑on experience with Python, VBA, or other scripting languages.