We are currently seeking a high calibre professional to join our team as a
Change Agent. In this role you will: - Elicit, analyse, document and validate complex business requirements from stakeholders (Operations, Product team, Risk, IT).
- Translate business needs into detailed requirements by creation of Features, Epics and writing user stories specifically for the Avaloq Platform (customization, configuration, parametrization).
- Analyse feasibility and impact changes within the Avaloq ecosystem.
- Collaborate with IT team and vendors on Avaloq configuration and customization.
- Collaborate with relationship managers, investment advisors, and operations teams to improve service delivery.
- Lead and facilitate design thinking workshops to generate and prototype innovative solutions that address customer needs and business challenges.
- Work closely with business stakeholders to design solutions that align with customer needs and with Technology teams to implement system improvements and automation solutions.
- Develop documentation for business processes (i.e. current and future business process), system workflows, and user guidelines.
- Support the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis.
- Responsible for investigating operational issues, and new opportunities to boost efficiency Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact.
- Ensure risks and issues are identified and addressing blockers proactively, and actively participating in governance forums for informed decision-making.
To be successful you will need: - Knowledge of Wealth Management, Private Banking and related business flows and project delivery experience will be an advantage.
- Working experience as Business Analyst in an Agile development environment.
- Proven experience in gathering business requirements and conducting design activity, with a mix of business, operations and technology focused projects.
- Experience with core banking systems, CRM platforms, and private banking applications.
- Good to have knowledge of Avaloq, Temenos, or other private banking platforms.
- Excellent problem-solving, analytical thinking, and stakeholder management skills.
- Hand-on expertise with JIRA and Confluence for Agile project tracking and reporting.
- University graduate in related disciplines or other relevant qualifications
Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.
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