Role Profile The FX Regional Client Experience function in Hong Kong is the evolution of a regional structure created to support the FX and Commodities Operations target operating model for the 18 sites across the Asia Pacific region. The roles and responsibilities of the FX Regional Client Experience team based in Hong Kong encompasses post trade analytics and client services focused to local Corporates with local language requirements, as well as residual bespoke BAU operational processes.
The role of the Manager will drive the adoption of our strategic Post Trade Portal (PTP), this role focuses on onboarding Corporate Clients onto our digital post-trade platform. The manager will engage clients through communication, education, and marketing, while providing direct guidance to regional locations to implement and accelerate client uptake of our electronic confirmation and settlement services. The candidate will be required to understand and
follow the FIM's processing control principles and internal control procedures operating on the Post Trade Portal platform.
In this role you will: Impact on the Business:
- Provide efficient and effective operational support with compliance to FIM, jurisdictional regulatory requirements and Global Standards.
Customers / Stakeholders:
- Customer Services covering internal and external clients and stakeholders. Good communication skills to ensure clear articulation of details.
Leadership & Teamwork:
- To be able to work collaboratively within a team environment
Operational Effectiveness & Control:
- Adherence of operational risk control framework to adequately mitigate operational risk and losses.
To be successful you will need: - Client Services - demonstrate the ability to interact with internal/external clients and managing client expectations. This role will be specifically geared on the individual's client service skillsets on marketing and profiling solutions to external clients
- Strong problem solving skills - to effectively resolve day to day operational issues related to the client on boarding process and operating on the Portal; and development of future product functionality and features
- Pro-active and driven - willing to learn demonstrating the ability to learn quickly on new systems and processes
- Demonstrate the required understanding of the target operating process designs and controls, ability to translate ideas into practical implementations and strategic solutions
- Strong communication skills to lead both verbal and written to influence and negotiate with peers and the management team
- Exhibiting the ability to operate in virtual team involving offshored processing centres and global teams across different locations and cultures
- Subject Matter Experts (optional) - knowledge and past experience in dealing with Global Markets products and related end to end operational processes and controls will be an advantage - particularly pertaining to trade confirmations and settlements operating on electronic/digital solutions.
Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.
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