Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities - To complete credit card and unsecured loan application process, such as document verification, system data input and verification and loan disbursement
- To conduct CDD review on credit card and unsecured loan applicant
- To detect suspicious application/document to prevent fraud
- To work closely with internal stakeholder on daily operations
- To provide clerical and cross team support, if necessary
- To prepare various reports for daily usage, audit and managerial reporting
- To assist immediate supervisor to provide guidance and training to new join staff
- To understand the bank policies on data protection, risk & security control and regulatory compliance to comply requirements; and escalate problem / exception to supervisor or manager immediately
- To support in ad-hoc project and assist to conduct user acceptance testing & live verification as well as live verification on various systems enhancements to have better customer experience, increase productivity and control effectiveness in daily operations
- To timely escalate issue or incident to supervisor
- To assist in designing UAT test cases and performing UAT testing according to the pre-defined test cases
- To provide initiative ideas to improve workflow
Requirement - Degree holder in business administration, information system or related discipline
- Minimum 2 years experience in consumer banking operations
- Knowledge of consumer banking practices & procedures
- With experience in digitization & transformation projects is highly preferred
- Process transformation mindset with related experience is preferred
- Good analytical and problem-solving skills
- Good interpersonal and communication skills
- Good sense of risk awareness
- Able to perform teamwork & collaborate with teammates
- Proficiency in MS Office
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.