About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
For more information about FWD Hong Kong, please visit www.fwd.com.hk/.
The Job - Support and execute end-to-end policy servicing tasks for High Net Worth (HNW) customers with high accuracy, professionalism, and timely turnaround.
- Handle enquiries from distributors, brokers, and wealth partners; provide quality frontline servicing and escalate complex issues when necessary.
- Prepare, verify, and process policy-related documents such as endorsements, amendments, reinstatements, and routine servicing requests.
- Conduct detailed checks on policy information, system inputs, and documentation to ensure compliance and minimize errors.
- Track and report operational metrics such as turnaround time (TAT), productivity, and service accuracy, supporting continuous improvement activities.
- Ensure all servicing processes comply with regulatory requirements, internal guidelines, and AML/CTF standards.
The Person - 3-5 years of experience in life insurance operations; experience in HNW servicing is an advantage.
- Good understanding of life insurance products, policy administration processes, and documentation requirements.
- Strong attention to detail with solid problem-solving and analytical skills.
- Customer-focused, proactive, and able to handle multiple tasks in a fast-paced environment.
- Strong team player with the willingness to mentor and coach junior members.
- Good command of written and spoken English and Chinese.
- Proficient in MS Office; familiarity with insurance systems or digital servicing platforms is an advantage.
We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.
Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.