We are currently seeking a high calibre professional to join our team as a
Senior Sales Process and Journey Manager. In this role you will: - Drive the definition of the end-to-end future state of Wealth Sales Process across Branch, Digital, and Hybrid channels
- Partner with Operations, Channels, CLCM, Proposition teams to identify pain points streamline front-to-back processes, remove friction, identify opportunities for automation, digitization, and simplification
- Translate customer insights, jNPS feedback, complaints themes, and industry best practices into actionable journey improvements
- Support cross-sell enablement by linking Retail Banking and Wealth journeys to create seamless customer pathways
- Work closely with Digital, Customer Experience, and Channel Strategy teams to uplift customer experience across all touchpoints
- Contribute to the development of KPIs and measurement frameworks to track journey performance and business outcomes
- Support commercialization initiatives that drive adoption, conversion, and engagement across wealth propositions
- Ensure wealth sales processes and journeys align with regulatory requirements across multiple jurisdictions
- Partner with Risk & Control teams across all three lines of defense to ensure robust governance and adherence to the Bank's risk management framework
- Maintain documentation, process maps, and controls to support audit readiness and operational resilience
Leadership & Collaboration - Act as a subject matter expert on wealth sales processes and customer journeys, supporting markets and stakeholders globally
- Foster strong working relationships across Group, Region, and Market teams to ensure alignment and effective delivery
- Contribute to a collaborative, inclusive, and high-performance team culture
To be successful you will need: - Strong understanding of Wealth and Premier banking, including products, advisory models, and regulatory considerations
- Experience in sales process design, customer journey development, or distribution transformation
- Familiarity with digital wealth platforms, hybrid advisory models, and omni-channel experience design
- Experience working in business risk & control management
- Ability to drive agile change and manage complex, cross-functional initiatives
- Excellent stakeholder management and influencing skills, with the ability to work across seniority levels and geographies
- Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into action
- Exceptional communication skills, with the ability to simplify complexity and articulate clear recommendations
- Highly organized, able to manage multiple priorities, and comfortable navigating a matrix environment
- Demonstrated ability to work independently while contributing to a broader strategic agenda
Opening up a world of opportunity
www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
https://www.youtube.com/embed/QmZ7Un5gR8c?si=LCa6slfBqlUlxUE-