Your new company We are currently looking for a Network Engineer for one of our clients, a leading technology solutions provider offering enterprise-grade infrastructure, networking, and security services across Hong Kong.
Your new role - Provide Level 2 technical support for multiple enterprise clients, handling escalated network incidents, troubleshooting, and service requests.
- Diagnose and resolve issues related to routing, switching, WLAN, firewalls, and other network infrastructure components.
- Perform root-cause analysis, implement corrective actions, and prepare detailed technical reports.
- Assist in network configuration, deployment, and upgrade activities following vendor and industry best practices.
- Conduct network performance monitoring, health checks, and firmware/OS updates.
- Collaborate closely with L1, L3, presales, and engineering teams to ensure timely and effective resolution of complex issues.
- Maintain accurate documentation including configurations, diagrams, SOPs, and change logs.
- Participate in scheduled maintenance windows and customer project support as required.
What you'll need to succeed - Higher Diploma / Degree in Information Technology, Computer Science, Network Engineering, or related discipline.
- 2-5 years' experience in network support, ideally in a vendor, SI, MSP, or enterprise environment.
- Hands-on experience with Cisco, HPE/Aruba, Juniper, Fortinet, or similar networking technologies.
- Strong understanding of TCP/IP, switching, routing protocols (OSPF/BGP), VLANs, VPN, and network security fundamentals.
- Experience using network monitoring / ticketing tools.
- Relevant certifications (e.g., CCNA / CCNP / JNCIA / JNCIS / NSE) are highly preferred.
- Good communication skills and ability to work with enterprise customers.
- Self-motivated, analytical, and able to work under minimal supervision.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.