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Salesforce Marketing Cloud Officer, Contract

Responsibilities: Manage end-to-end campaign operations in Salesforce Marketing Cloud, including journey setup, automation scheduling, content preparation, and final deployment. Coordinate and execute UAT activities by preparing test materials, performing seed list and QA checks, and validating production accuracy prior to launch. Partner with the Data team to review and confirm audience segments, consent settings, and data readiness, strengthening segmentation logic and Data Cloud usage. Overse

Morgan McKinley - Hong Kong - Full time

Salary: Competitive

Responsibilities:
  • Manage end-to-end campaign operations in Salesforce Marketing Cloud, including journey setup, automation scheduling, content preparation, and final deployment.
  • Coordinate and execute UAT activities by preparing test materials, performing seed list and QA checks, and validating production accuracy prior to launch.
  • Partner with the Data team to review and confirm audience segments, consent settings, and data readiness, strengthening segmentation logic and Data Cloud usage.
  • Oversee and troubleshoot automation jobs, working with Digital Marketing, Data, and IT stakeholders to ensure campaigns run reliably.
  • Maintain and update SOPs, checklists, UAT logs, and process documentation to support clear governance and consistent operations.
  • Compile campaign performance reports using Marketing Cloud Intelligence or similar dashboards, translating results into actionable insights.
  • Own and track campaign timelines by designing schedules, monitoring key milestones, and consolidating status for stakeholders.
  • Spot operational gaps and recommend realistic process or platform enhancements to strengthen the platform environment.
Requirements:
  • Bachelor's degree in Information Systems, Computer Science, Data Analytics, Digital Marketing, or related disciplines.
  • Over 3 years of practical experience working with Salesforce Marketing Cloud, including tools such as Journey Builder, Automation Studio, Contact Builder, and Content Builder.
  • Solid front-end scripting capability, particularly JSON, AMPscript, and basic HTML/CSS to support email development and personalization logic.
  • Good grasp of segmentation principles, data extensions, consent rules, and data readiness checks within the Salesforce ecosystem.
  • Understanding of backend and data transformation concepts; exposure to Python, SQL, or Salesforce Data Cloud is an added advantage.
  • High level of accuracy and organization, with the ability to follow structured workflows, perform thorough QA, and manage documentation.
  • Strong communication and teamwork skills to collaborate with various stakeholders in a fast-moving, multi-party environment.


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