At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role? Customer loyalty is driven by trust, differentiated membership experiences and positive perceived value. Membership Rewards, Amex's longstanding loyalty program, has been one of our most important levers in achieving those. This role is at the forefront of boosting Amex's brand presence through the upholding and transformation of Membership Rewards to suit evolving customers' needs.
Key Responsibilities - Digitization of Membership Rewards redemption - support the enhancement of digital redemption platforms such that the user experience is customer-centric and intuitive
- Expansion of redemption options - propose new rewards options to improve prospective and existing members' perception of Membership Rewards, and to solidify Amex's brand proposition
- Crafting and implementation of member communications to generate awareness of the above initiatives and drive redemption results
- Support the selection and onboarding of the third-party dedicated for gift card and merchandise redemption
Skills and Qualifications - Currently pursuing a degree in Business Administration, Marketing, or a related field
- Excellent written and verbal communication skills in Chinese and English
- Eager to learn, initiate new ideas and contribute in a collaborative environment
- Organized, attentive to details, and able to manage multiple tasks
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Program Period - Intake in June 2026, 3-month period
Qualifications We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.