Exciting Business Analyst/ UAT Opportunity
Your new company
Join a reputable local insurer committed to delivering seamless and customer‑centric digital experiences. As part of their continued focus on service innovation, they are expanding their team to enhance customer service platforms, tools, and workflows. You will be part of a collaborative environment that values continuous improvement, hands-on learning, and meaningful impact.
Your new role
- Performing functional and user acceptance testing (UAT) for customer service platforms, tools, and new features
- Developing and maintaining detailed test cases, documenting results, and reporting issues with clarity and precision
- Collaborating with cross-functional teams to troubleshoot and resolve system bugs or usability concerns
- Providing user‑centric feedback to enhance system design and the overall customer experience
- Participating in system rollouts and conducting post-launch reviews
- Handling customer inquiries via live chat and email to gain firsthand understanding of customer journeys and system behaviors
- Supporting other ad-hoc operational tasks as required
What you'll need to succeed
- Bachelor's degree in Information Systems, Business, or related discipline (preferred)
- Experience in UAT, system support, or customer service operations is an advantage
- Strong analytical skills with high attention to detail
- Good communication skills and the ability to work effectively with cross-functional teams
- A user‑focused mindset and passion for improving customer experience
- Ability to multitask and adapt in a dynamic environment
What you'll get in return
- Opportunity to gain hands-on experience in both system testing and customer operations
- Exposure to digital transformation projects and service innovation initiatives
- Supportive team culture with learning and development opportunities
- Competitive salary and comprehensive benefits package
- Career growth within a well-established and trusted local insurer
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
