Your new company Join a reputable local insurer committed to delivering seamless and customer-centric digital experiences. As part of their continued focus on service innovation, they are expanding their team to enhance customer service platforms, tools, and workflows. You will be part of a collaborative environment that values continuous improvement, hands-on learning, and meaningful impact.
Your new role - Performing functional and user acceptance testing (UAT) for customer service platforms, tools, and new features
- Developing and maintaining detailed test cases, documenting results, and reporting issues with clarity and precision
- Collaborating with cross-functional teams to troubleshoot and resolve system bugs or usability concerns
- Providing user-centric feedback to enhance system design and the overall customer experience
- Participating in system rollouts and conducting post-launch reviews
- Handling customer inquiries via live chat and email to gain firsthand understanding of customer journeys and system behaviors
- Supporting other ad-hoc operational tasks as required
What you'll need to succeed - Bachelor's degree in Information Systems, Business, or related discipline (preferred)
- Experience in UAT, system support, or customer service operations is an advantage
- Strong analytical skills with high attention to detail
- Good communication skills and the ability to work effectively with cross-functional teams
- A user-focused mindset and passion for improving customer experience
- Ability to multitask and adapt in a dynamic environment
What you'll get in return - Opportunity to gain hands-on experience in both system testing and customer operations
- Exposure to digital transformation projects and service innovation initiatives
- Supportive team culture with learning and development opportunities
- Competitive salary and comprehensive benefits package
- Career growth within a well-established and trusted local insurer
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.