The Company
Leading Bank in HK
The Role
- Oversee trade dealing & execution (subscriptions, redemptions, switches), NAV cut off controls, price checks, and exception handling.
- Manage investor registration & static data (account opening/maintenance, documentation, standing instructions, FATCA/CRS classification & reporting).
- Supervise cash & settlements, reconciliations, trailer/commission processing, and outstanding items resolution.
- Ensure accurate reporting & statements (contract notes, confirmations, periodic statements) and timely response to distributor/investor queries.
- Manage a high performing team: hiring, onboarding, mentoring, coaching, and career development
- Act as operational point of contact for fund managers, distributors, custodians, and platform partners.
- Run service reviews, handle complex escalations, and ensure SLA/KPI delivery with transparency and proactive communication.
- Partner with Compliance, Risk, Technology, Product, and Finance to resolve issues and deliver change.
Your Profile
- 8-12+ years in Transfer Agency / Investor Services (buy side, administrator, or securities services), with 3-5+ years team leadership.
- Strong knowledge of TA processes (dealing, registration, cash, reconciliations, trailer/commission, reporting) and multi jurisdiction operations.
- Demonstrated experience with AML/KYC for investors/distributors and FATCA/CRS obligations.
- Proven track record managing SLAs/KPIs, resolving escalations, and strengthening control environments.
- Hands on with TA/registrar platforms and workflow tools (any major TA system), and strong Excel/MI skills.
- Excellent stakeholder management, written/oral communication, and decision making under pressure.
Apply Today
To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.
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