Business Function DBS' Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset classes and employ the best strategies and product vehicles to cater to each client's needs. Coupled with partnerships within the DBS network and with global institutions, we strive to build long-term relationships with our Private Banking clients in Asia by providing them with high quality, timely and extensive wealth management, investment and financial solutions.
The Manager, Workplace Operations & Experience, will lead and oversee the Front-of-House team, including Receptionists, Office Assistants, and Tea Ladies, to ensure exceptional service delivery, efficient office operations, and positive user experience. This role is central to managing and enhancing our workspace infrastructure, fostering a productive and aesthetically pleasing work environment, and ensuring compliance with the bank's standards. The ideal candidate will be a proactive leader with a strong focus on strategic planning, team development, and continuous improvement, incorporating market best practices in workplace management and user experience.
Responsibilities Team Leadership & Development: - Lead, mentor, and manage Front-of-House staff (Receptionists, Office Assistants, Tea Ladies).
- Set clear performance expectations, provide constructive feedback, and identify training opportunities.
- Oversee scheduling and workflow to ensure optimal coverage and service delivery.
- Develop and implement standardized operating procedures for consistency and efficiency.
Workspace Management & User Experience: - Strategically manage and enhance workspace infrastructure, ensuring a safe, secure, and well-maintained facility, meeting occupational health and safety regulations and internal policies.
- Act as primary contact for facilities matters, coordinating with internal departments (e.g., CRESA, IT, Security) and external vendors.
- Optimize user experience by implementing initiatives for comfort, functionality, and aesthetics.
- Oversee IT equipment, office facilities, supplies, key registry, door access applications/reviews, and comprehensive premises records.
- Lead and coordinate office seating and restacking arrangements for efficient space utilization and minimal disruption.
- Develop and execute communication plans for workplace changes, facility updates, and safety information.
- Coordinate staff events with relevant teams when necessary.
Financial Management & Vendor Relations: - Drive procurement for all office services, equipment, and supplies (vendor selection, negotiation, contract management, performance evaluation).
- Develop, manage, and track the budget for workplace operations, identifying cost savings and efficiency improvements.
Strategic Planning & Project Management: - Contribute to the long-term workplace strategy, including flexible work models, space utilization studies, and technology integration.
- Prepare comprehensive reports and presentations for senior management on workplace performance, budget adherence, and user experience initiatives.
- Implement formal and informal channels for collecting and utilizing employee feedback to drive continuous improvement.
- Lead and assist in ad-hoc, cross-functional office-related projects.
Requirements - Bachelor's degree in Business Administration, Facilities Management, Project Management, or a related field.
- Minimum of 5-8 years of progressive administration or operations experience in banking or finance, with at least 2-3 years in a leadership or supervisory role.
- Proven experience in managing a team and driving operational excellence.
- Strong understanding and experience in workspace infrastructure management, facilities management, and enhancing user experience.
- Familiarity with office project management methodologies and budget planning.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent administrative writing and reporting skills, with the ability to present complex information clearly and concisely.
- Good command of written and spoken English and Chinese. Proficiency in Putonghua an advantage
- Exceptional communication, interpersonal, and organizational skills, interacting effectively with all levels of staff and external stakeholders.
- Strong leadership qualities, including coaching, motivation, and conflict resolution.
- Demonstrated ability to be proactive, solution-focused, highly detail-oriented, and able to manage multiple priorities under pressure and tight deadlines.
- Ability to work independently while also excelling in a collaborative team environment.
- Strong sense of responsibility and a commitment to continuous improvement.
Apply Now We offer a competitive salary and comprehensive benefits package, along with the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
We regret that only shortlisted candidates will be notified.