About the role
This role is responsible for building trust and good relationship with premium customers and providing excellent aftersales service.
Responsibilities
- Handle daily customer enquiry face-to-face and via phone calls and emails
- Provide information in response to customers' inquiries, concern and requests
- Manage customer complaints
- Develop and maintain good relationship with customers
- Coordinate with other internal departments to deliver best services to customers
Requirements
- 3+ years of experience in customer service
- Experience in luxury retail will be a PLUS
- Good communication, interaction and coordination skills
- Energetic, cheerful and detail-minded candidate
- Excellent command in English, Mandarin and Cantonese
