Some careers have more impact than others. If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Performance Office, COO Office Performance Services (also known as CAO Office) is the driving force behind the COO Office, delivering strategic operational management and fostering a collaborative, high-performing culture.
We are seeking an accomplished Operational Management Manager (GCB5) with deep expertise in communication and marketing to elevate the COO Office's brand and reputation, drive impactful people strategies, and manage our Management Trainee Programme.
Principal Responsibilities - Develop and implement innovative communication and marketing strategies to position the COO Office as a centre of excellence, both internally and externally. Lead integrated campaigns and leverage digital platforms to enhance our brand visibility and reputation.
- Craft compelling narratives and thought leadership content that resonate with diverse audiences. Provide expert guidance on storytelling and communication best practices to senior stakeholders.
- Design and execute people strategies that strengthen staff soft skills, foster a growth mindset, and enhance our team's competitive edge. Champion initiatives that drive engagement, learning, and professional development.
- Oversee the end-to-end management of the Management Trainee Programme, ensuring a robust pipeline of future leaders through targeted development and mentoring.
- Lead staff engagement activities, including townhalls, offsite events, and culture-building initiatives, to create a positive, inclusive, and collaborative workplace.
- Drive business management initiatives that promote innovation, operational excellence, and continuous improvement across the COO Office.
Requirements - University degree in communication, marketing, journalism, business administration, or a related field.
- At least 10 years' experience in communication or marketing, with a proven track record in brand building and strategic communications. Banking experience is a plus, but not essential.
- Demonstrated ability to develop and deliver impactful communication programmes and people strategies.
- Strong stakeholder management skills, with confidence in engaging senior leaders and managing multiple priorities.
- Creative, strategic thinker with excellent project management and interpersonal skills.
- Experience in staff development, capability building, and managing talent programmes.
- Proficiency in digital communication tools; photo and video editing skills are advantageous.
- Excellent command of written and spoken English and Chinese.
- Growth mindset and resilience to embrace change, overcome challenges, and foster creativity and connectivity.
- Strong sense of ownership and a service-oriented approach to ensure efficient and effective customer service processes.
Infrastrusture
You'll achieve more when you join Hang Seng Bank Limited. www.hangseng.com/careers https://www.linkedin.com/company/hang-seng-bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited