- Legal local bank
- Good career path
About Our Client Leading local bank, offering a stable environment and a professional setting for career growth. The company is committed to providing comprehensive banking solutions in HK.
Job Description - Managing and leading an outbound telephone banking team to meet sales and service targets.
- Developing and implementing strategies to enhance customer engagement.
- Monitoring team performance and providing coaching to improve productivity.
- Ensuring compliance with regulatory requirements and company policies.
- Providing solutions to address customer needs and concerns effectively.
- Collaborating with internal departments to optimise banking operations.
- Preparing performance reports and delivering presentations to senior management.
- Identifying opportunities for process improvements and operational efficiency.
The Successful Applicant - A strong background in the financial services industry, particularly in banking and financial services.
- Proven experience leading and managing a team in a professional setting.
- Excellent communication and interpersonal skills to engage with clients and team members.
- Solid understanding of outbound telephone banking operations and customer service best practices.
- Knowledge of regulatory requirements within the financial services industry in HK.
- A proactive and results-oriented mindset with problem-solving abilities.
What's on Offer - Competitive salary
- Permanent role in a stable and reputable organisation.
- Opportunities for career advancement in the financial services industry.
- Located in HK, offering convenient access to the workplace.