- Client Service Management - Institutional, Family Office & Wealth Management
- Relationship Management & Business Support on RFP
About Our Client A global alternative investment firm offering diversified strategies across private equity, private credit, infrastructure, real estate, and hedge funds. The platform delivers institutional-grade solutions, leveraging deep sector expertise and integrated global resources to serve sophisticated investors seeking long-term value, differentiated alpha, and resilient multi-asset portfolio opportunities across market cycles.
Job Description 1. Client Service Management - Institutional, Family Office & Wealth Management
- Oversee end-to-end client servicing for all institutional clients, family offices, and Asia wealth management partners.
- Ensure timely, accurate, and high-quality delivery of client onboarding, reporting, due diligence, operational queries, and ongoing account support.
- Partner with investment, operations, legal, compliance, and distribution teams to address client requirements and enhance service delivery.
- Maintain a deep understanding of client mandates, investment strategies, operational preferences, and regulatory considerations.
2. Leadership of Asia Client Services Team
- Lead, mentor, and develop the Asia regional client services team, promoting a high-performance culture and operational excellence.
- Act as the primary escalation point for complex or sensitive client issues, ensuring prompt and effective resolution.
- Standardize service procedures, introduce best practices, and drive continuous process improvements across the region.
- Oversee resource allocation, workflow management, and service KPIs to ensure optimal team efficiency.
3. Relationship Management & Business Support
- Maintain strong, consultative relationships with institutional clients and wealth management partners across Asia.
- Collaborate closely with sales and distribution teams to support business growth, providing client insights and service expertise.
- Facilitate the distribution and servicing of commingled funds-including traditional long-only strategies and alternative asset classes (hedge funds, private markets, multi-asset solutions).
- Manage client review meetings, service-level discussions, and operational due diligence engagements.
The Successful Applicant - 10+ years of client servicing experience in asset management field focusing on alternative assets.
- Strong understanding of traditional and alternative investment products and operational workflows.
- Proven experience leading teams and managing senior institutional relationships.
- Excellent communication, problem-solving, and stakeholder-management skills.
- Ability to navigate complex issues and drive solutions across cross-functional teams.
What's on Offer Career progression in a global platform