- 1 year renewable contract w/ permanent conversion
- Drive business & UIUX requirements, Review User Journey Design
About Our Client Our client is a large organization within the banking industry. The company is committed to delivering innovative digital solutions and maintaining its reputation as a market leader.
Job Description - Own the end-to-end requirements process for digital business and customer behavior initiatives.
- Collaborate with Digital and Business Product Owners through design thinking to define high-level business requirements and map customer journeys, leveraging market and customer insights.
- Lead business and UI/UX requirements refinement with investment product teams and key stakeholders, ensuring alignment and management feedback.
- Develop business epics and user stories with clear acceptance criteria, securing stakeholder and risk approvals within agreed timelines.
- Ensure digital deliverables meet business objectives and are ready for customer release by supporting in-sprint testing, UAT, and live validation.
- Conduct impact analysis and technical feasibility studies for customer journeys to inform front-end and back-end solution design.
- Review user journey designs and content prepared by the UI/UX team with stakeholders.
- Facilitate collaboration across disciplines, including Product Owners, Scrum Masters, Designers, Tech Leads, Engineers, and QA teams.
- Identify risks, issues, and dependencies, and propose mitigation strategies or escalate as needed.
- Partner with Investment Product, Marketing, and Digital Commercialization teams to develop communication plans for new product launches or major system enhancements.
The Successful Applicant - Strong analytical and problem-solving skills with exceptional attention to detail and ability to deliver results.
- Minimum 3 years' experience in requirements management for digital transformation projects within banking.
- Solid understanding of digital investment applications and servicing journeys (highly preferred).
- Excellent communication skills (written and verbal) to manage risks and escalate critical issues effectively.
- Deep knowledge of design thinking, customer-centric design, Agile methodologies, and best practices.
- Ability to balance risk, effort, and benefits to optimize cost-effectiveness and customer experience.
- Creative, proactive mindset with a focus on removing blockers and achieving goals.
- Comfortable embracing new technologies and challenges outside your comfort zone.
- Proficiency in tools such as JIRA, Confluence, and Microsoft Teams for daily collaboration.
- Strong negotiation and relationship management skills to align diverse stakeholders with competing priorities.
What's on Offer - 15 annual leave days to support work-life balance.
- Opportunity to work within a reputable financial services organization
- Engagement in innovative digital projects within the digital department.