A leading global insurer is delivering a next-generation AI chatbot to transform customer experience across digital channels. Were seeking a proactive Business Analyst with experience in the Life Insurance domain to help drive this high-impact initiative from discovery to delivery. This role initially starts as a 1 year contract position, with a view to extend or convert to a permanent role.
As a Business Analyst , you will be responsible for the following:-
- Translate business needs into clear, actionable requirements and documentation
- Collaborate with chatbot vendors, IT teams, and internal stakeholders to align solution design
- Curate chatbot content, define intents, and continuously refine responses for improved accuracy
- Coordinate UAT planning and execution, including test scenario design and issue management
- Run end-user workshops, training sessions, and feedback loops to ensure adoption success
- Support project coordination, stakeholder communications, and operational documentation
To be considered for this role as a Business Analyst , you possess the following:-
- A bachelors degree in Business Administration, Information Systems, or a related field
- 3+ years of Business Analysis experience, with a strong understanding of life insurance operations (e.g. agency, customer service)
- Hands-on involvement in chatbot, knowledge management, or AI-related projects
- Excellent ability to translate business requirements into structured documentation
- Strong interpersonal skills to engage with cross-functional teams and end users
- Familiarity with Agile or Scrum methodologies
- Fluency in English and Chinese (written and spoken)
- Immediate availability preferred
Candidates with solid BA experience in the insurance sector and a proactive, user-centric mindset are highly encouraged to apply.