Technical Support

Responsibilities

• Support planning and execution of production releases for life insurance products and enhancements.
• Coordinate release schedules, milestones, and system dependencies across multiple platforms.
• Ensure end‑to‑end solution consistency across front‑end, digital, and core life systems.
• Work with business stakeholders, IT teams, and vendors to gather and confirm requirements.
• Review BRDs and FSDs and translate business needs into system requirements.
• Collaborate with development teams to ensure solutions meet agreed requirements.
• Support testing activities (UAT, IVT), defect tracking, and production readiness.
• Manage vendor coordination and stakeholder communication.
• Provide regular delivery and status updates.

Requirements

• Bachelor's degree in a related discipline.
• 6+ years of IT experience within the Financial Services industry (must).
• Solid experience delivering life insurance products and working with core life administration systems (must).
• Strong hands‑on experience with Java Spring Boot / Java microservices (must).
• Experience with cloud environments and Agile delivery (Scrum / Kanban).
• Experience with insurance product engines for product configuration is preferred.
• Familiar with Agile tools such as Jira and Confluence.
• Strong communication, coordination, and problem‑solving skills.
• Fluent in spoken and written English and Chinese.