Key Responsibilities Handle inbound and outbound member calls, ensuring clear and professional communication Manage customer enquiries and deliver quality service throughout the call process Handle enquiries via phone, email, or live chat and provide timely, accurate information Support enquiries related to medical cards, authorization, claims, policy information, or general service matters (according to assigned function) Manage and document case information with accuracy to maintain updated re
Cognizant - Hong Kong - Full time
Salary: Competitive