As one of the worlds largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 63 countries and territories, HSBCs unparalleled international network links developed and emerging markets, and spans the worlds largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.
Role Title: Product Business Analyst – Custody Settlements & Collateral (Functional Domain Expert)
Maximum monthly salary: 85k
Duration: 9 - 12 months
Location: Hong Kong
Were looking for a detail-oriented Product Business Analyst with strong Custody Settlements and Collateral domain expertise to join our team and help strengthen our service to clients. Youll work closely with Custody Product Owners, Operations, Risk, and Technology teams to define design and deliver robust operational controls and product/process improvements across HSBC platforms and vendor systems.
Youll be instrumental in driving the design/operating model, shaping requirements, and enabling long-term automation to improve efficiency, reduce operational risk, and strengthen control outcomes. This role suits someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about using technology to build scalable, well-controlled processes.
Principal Responsibilities
Product & Process Change / Automation Delivery
- Analyse current processes across Custody and lead the implementation of automated controls and checks to improve efficiency and reduce risk.
- Translate business needs into clear requirements and solution designs, partnering with Product, Operations, Technology and vendors to deliver enhancements across the change lifecycle.
- Define and document target-state processes, control points, and operational readiness requirements for go-live.
Documentation, Governance & Audit Trail
- Create, maintain, and update:
- Design documentations for Custody
- Control documentation, reporting packs, issue logs, and decision records to maintain a strong audit trail and knowledge base.
- Documentation supporting client-facing plans (e.g., service improvements, control uplift, delivery milestones).
Internal & External Stakeholder Management
- Provide support to stakeholders to align with delivery plan, including tracking actions, updating progress, and preparing materials for senior management updates.
- Proactively drive follow-ups to ensure milestones are met and dependencies are managed.
- Support regular operational calls: capture minutes, track actions, and ensure timely closure.
Quality Assurance Support
- Support testing team with Business scenarios and operating model activities, reiew defect fixes—ensuring settlement and collateral scenarios are fully covered.
- Coordinate test case design and sign-off with Product, Operations and Technology.
Agile Delivery / Tooling
- Use Confluence, JIRA , Visio, presentations & other tools to gather requirements, write user stories with clear acceptance criteria, manage backlog items, and track delivery for process improvement and automation initiatives.
Experience, Skills & Qualifications (Minimum Requirements)
- Strong domain knowledge of Custody Settlements (trade lifecycle, matching/confirmation, fails management, corporate action impacts on settlement, cash/stock reconciliation concepts) and Collateral (margining concepts, collateral movements/substitutions, disputes, exposure/eligibility considerations).
- Experience in Asset Servicing / Securities Services / Custody Operations / Product Change, or a similar financial services analyst role with a strong control and risk mindset.
- Ability to synthesise large volumes of information and ask the right questions to build end-to-end requirements and identify upstream/downstream impacts.
- Advanced proficiency in Microsoft Excel and PowerPoint for analysis, reporting, and senior management updates.
- Strong capability in writing detailed procedures, process maps, control reports, and operational documentation.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Hands-on experience with JIRA for requirements gathering and delivery tracking.
- Strong communication and presentation skills, able to tailor complex settlement/collateral topics to different audiences (Ops, Tech, Risk, senior stakeholders).
If interested in the role, please click on APPLY.
HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.