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Program Manager - Service Management Transformation

Responsibilities Own and drive the service management and service reliability transformation roadmap. Define the future blueprint for service management platforms and processes (including evaluation of existing vs. new platforms such as ServiceNow). Represent IT operations and work closely with transformation, technology and SME teams to design and implement ITSM processes (aligned to ITIL). Lead and coach a small team of project managers (around 4-5 PMs) to deliver the program. Oversee project

Morgan McKinley - Hong Kong - Full time

Salary: HK$91k -100k pm

Responsibilities
  • Own and drive the service management and service reliability transformation roadmap.
  • Define the future blueprint for service management platforms and processes (including evaluation of existing vs. new platforms such as ServiceNow).
  • Represent IT operations and work closely with transformation, technology and SME teams to design and implement ITSM processes (aligned to ITIL).
  • Lead and coach a small team of project managers (around 4-5 PMs) to deliver the program.
  • Oversee project pipeline, funding proposals and executive reporting.
Requirements
  • 10-12+ years' experience in IT operations / service management and large-scale IT transformation.
  • Strong program / project management background in infrastructure / IT operations from FI sector preferred.
  • Hands-on experience with ITSM tools (ideally ServiceNow)
  • Familiar with ITIL v3/v4
  • Proven people leadership and stakeholder management skills.
  • Excellent communication skills in English; Mandarin preferred.


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