PMO Senior Manager, COO Office, Insurance

Key Responsibilities:

• Develop problem-solving frameworks, target operating models, and transformation strategies.

• Provide project management expertise, workflow design, and consultancy services to enhance systems, products, services, and operational efficiency while strengthening process controls.

• Translate global initiatives into local execution, driving process change and organisational transformation.

• Build a reputation for reliable and efficient delivery of business solutions. Prioritise workloads, monitor progress, and address bottlenecks with solution-oriented approaches

• Collaborate closely with business users, operations teams, IT, and other relevant parties to ensure smooth and effective project delivery.

• Identify and proactively manage potential project risks, recommending and implementing mitigation strategies as needed.

• Promote a strong project management culture by providing training, guidance, and fostering best practices across the organisation.

Key Requirements:

• Bachelor's degree in a relevant discipline or equivalent qualifications.

• Solid understanding of the insurance industry.

• At least 8 years of proven experience in project management, system implementation, or business transformation.

• Strong communication, analytical, problem-solving, organisational skills, and ability to work independently.

• Demonstrated sense of ownership and customer-focused mindset to ensure efficient and effective service processes.

• Excellent command of spoken and written English.

• Proficiency in PC applications and related tools.