Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth (RBW) Credit Control Services
We are currently seeking a high caliber professional to join our team as
Manager, Credit Control Services.
Principal responsibilities
- Lead a team responsible for risk and control monitoring, cost management, and a range of back-office operations.
- Act as the primary point of contact for audits, reviews, and risk steward challenges; coordinate responses to findings, actions, and reports.
- Drive implementation of the CCS control framework in partnership with Risk Stewards and the Control Office (CCO), ensuring controls are robust, consistently operated, and evidenced through ongoing monitoring.
- Oversee the end-to-end complaints journey to ensure compliance with applicable complaint-handling regulatory requirements, working closely with Customer Relations on monitoring and governance.
- Conduct annual reviews of departmental documentation (including the DIM) and ensure timely completion of all CCS-related mandatory training.
Requirements
- University degree in Business or a related discipline, or equivalent qualifications.
Minimum 5 years' relevant experience in credit risk and/or risk and control, ideally supported by a relevant professional qualification - Strong knowledge of retail banking; experience in operational risk management and/or financial crime compliance is an advantage.
- Strong communication and stakeholder management skills, with the ability to influence across a broad range of stakeholders; resilient and adaptable in a changing environment.
- Proficiency in English and Chinese (Cantonese and Putonghua/Mandarin).
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
You'll achieve more when you join Hang Seng Bank Limited. www.hangseng.com/careers https://www.linkedin.com/company/hang-seng-bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited