Our client is an Expanding and Well-Established Global Corporate & Private bank in Hong Kong. They are currently looking for a Client Servicing, Senior Associate (Online Banking) - Large Corporates & Non-Bank Financial Institution portfolio to expand their business capacity in Hong Kong. This position does not require shift duties.
Responsibilities
- Provide professional customer services to corporate banking clients (Large Corporates & Non-Bank Financial Institution) via phone and email regarding online banking platforms
- Work closely with Corporate Banking Front Office staff to assist with client account setup, password resets, transaction troubleshooting, and fraud reporting
- Provide advise to corporate banking client on online banking features, security tips, and self-service options
- Promote cybersecurity awareness to clients to minimize IT security incident
- Actively follow up with clients on online banking-related requests
- Record technical or service-related issues using internal systems
- Coordinate with IT, product, and compliance teams to resolve escalated problems relating to online banking
- Collaborate with the Headquarter IT team on informing clients on system updates to ensure a smooth operation
- Assist in UAT testing and launch of new digital features or updates
- Adhere to internal policies and regulatory requirements related to digital banking and report suspicious activities or potential fraud cases promptly to relevant departments
- Ensure all online-banking related documents are properly maintained
Requirements
- Degree or above
- 5 years of Corporate Banking/ Commercial Banking Online Banking Customer Services experience (Phone call & Emails)
- Good knowledge of online banking systems & related IT security protocols
- Strong communication skills in English, Cantonese and Mandarin
- Strong command of written English and solid experience in handling clients enquiries via email
To apply online please click the 'Apply' button or send your profile to alex.cheung@ignite-recruitment.com . For a confidential discussion about this role & other corporate banking openings please contact Alex CHEUNG at +852 2121 1418 .