About the RoleWe are seeking a reliable and customer-focused Desktop Support Engineer to provide Level 1 and Level 2 technical support to end users across the organisation. This role is critical in maintaining smooth day-to-day IT operations, resolving hardware and software issues efficiently, and delivering an excellent user experience.
Key Responsibilities
- Troubleshoot and resolve issues related to Windows and macOS operating systems, laptops, desktops, mobile devices, and printers
- Install, configure, and maintain operating systems, software applications, and IT peripherals
- Provide end-user support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
- Manage user accounts, access rights, and devices using Active Directory, Azure AD, and Intune
- Log, track, and resolve incidents and service requests via a ticketing system, ensuring timely resolution.
- Escalate complex technical issues to appropriate teams and follow through until closure
- Perform basic network and connectivity troubleshooting (LAN/WAN, VPN, Wi-Fi)
- Assist with IT asset management, employee onboarding/offboarding, and hardware refresh activities
- Maintain technical documentation and contribute to internal knowledge bases
Required Skills & Experience - Diploma or Degree in Information Technology, Computer Science, or a related discipline
- Minimum 2 years of experience in a desktop support or system administration role
- Experience supporting Microsoft 365, Active Directory, Windows, and Linux environments
- Strong troubleshooting capabilities with a structured, customer-first approach
- Excellent verbal and written communication skills in English
What You Need to Do Now If you're interested in this role, click Apply Now" to submit an up-to-date copy of your CV.
Alternatively, you may contact Christine at christine.lau@hays.com.hk / WhatsApp: +852 6228 4705