{"description": "
Job Title: Associate Director, Office Services Leader, APAC
Department: Office Services
Reports To: SVP, International COO And Country Head, UK
Job Summary: Reporting to the International COO, this person will build a best-in-class office services function for our APAC offices (Hong Kong and Singapore). They will provide efficient and effective management of both the office footprint and act as player/coach of the administration function e.g. reception, office expenses, safety, travel - ensuring both offices have everything that the staff in them need to carry out their roles efficiently on a day-to-day basis. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.
Major Responsibilities/Activities: - Strong people leader
- Recruiting, mentoring, coaching and developing team members
- Establishing a coverage model for reception, travel, expenses and calendar management duties across both locations
- Oversee estate and facilities management; repairs, cleaning, security, etc.
- Liaison with the external cleaning company to monitor and oversee to ensure a high standard of service received.
- Regular health and safety checks
- Responsibility for all orders, incoming deliveries and stock management/inventory control of office supplies, drinks, fruits as appropriate.
- Organising and maintaining the office layout, ensuring office condition remains excellent and arranging repairs as necessary.
- Develop standard operating procedures, policies and KPIs
- Manage contract and price negotiations and relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time
- Key member of any office move projects in both locations; involved in space search, design, fit-out and relocation:
- Partner with design and fit out contractor e.g. furniture selection and procurement
- Declutter and purge paper and storage
- Manage move, address change and waste disposal
Minimum Requirements: - Recent experience of coordinating an office move
- Effective and confident line management experience including performance management, interviewing and resource planning
- >10 years' experience in an office management role, preferably across several geographies and within the financial services industry
- A demonstrable ability to take a leadership role in improving processes and implementing procedures
- Strong stakeholder management and negotiation skills, evidence of success in driving value from suppliers such as landlords, building management and maintenance contractors
- Ability to communicate at all levels, developing productive relationships, collaborating successfully, acting firmly and decisively with charm in managing internal stakeholders
- Confidence in taking decisions and prioritising
- Proficiency in Microsoft Office
- An understanding of the need to get involved in a broad scope of responsibilities with whatever is needed to keep the office running smoothly
- Event management experience beneficial
- Up-to-date knowledge of local Health & Safety legislation and a current First Aid at Work certification
- An ability to work under pressure
- A high level of emotional intelligence
- Demonstrates inclusive behaviors in support of a culture that values diverse perspectives
- Is able to abide by the firm's hybrid work arrangement policy in the Hong Kong office (4 days in-office/1 day remote)
Key Skills to Demonstrate: - People management
- Reliability and discretion
- Time management and prioritisation
- Excellent communication, negotiation and relationship-building skills
- Problem solving skills
- Process improvement
- Leadership and the ability to 'make things happen'
- Budgeting skills
- Attention to detail
- Personal credibility and integrity
- Customer orientation
Location: - The successful candidate will be based in Hong Kong with occasional travel to Singapore expected
Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.", "salary_raw": "Row(double=None, string=None)"}