Lead, coach, and provide day‑to‑day management of the team to ensure accurate, high‑quality, and timely delivery of all BAU activities.
Oversee client profile setup following onboarding, ensuring account opening and related processes comply with internal policies, industry standards, and regulatory requirements.
Manage the full lifecycle of client account maintenance, including updates to customer information, changes to directors and authorized signatories, and amendments within core systems and downstream platforms.
Review and authorize data inputs related to account opening, static data updates, and standing settlement instructions (SSI), ensuring effective maker-checker controls are consistently applied.
Serve as the primary point of contact for Business Units and Compliance, providing guidance and timely responses on client static data, documentation, and regulatory requirements.
Take full responsibility for the preparation and submission of annual client tax reporting (e.g. FATCA, CRS), ensuring all underlying client data is accurate, complete, and compliant.
Maintain a strong understanding of upstream and downstream systems and execution platforms to ensure data integrity, consistency, and controlled data flows.
Own and continuously enhance the client data lifecycle, including sourcing data from "golden sources," validating and classifying data, and operating controls to maximize data quality and coverage.
Oversee legal entity creation and amendments, and manage the resolution of data quality issues through independent research and collaboration with stakeholders.
Lead remediation efforts to address data gaps and quality issues, ensuring client data meets firm standards and is fit for all operational, regulatory, and reporting purposes.
Coordinate client data extraction and management to support ad hoc requests, including regulatory inquiries, compliance reviews, audits, and data migration initiatives.
Drive ongoing process and control improvements by reviewing workflows and implementing best practices and automation where appropriate.
Lead or represent the team in projects and change initiatives, including requirements gathering, test case development, user acceptance testing, system enhancements, and platform migrations.
Oversee physical and electronic document management, ensuring completeness, proper filing, and timely follow‑up with Front Office on outstanding documentation.
Bachelor's degree in Finance, Economics, Business Administration, or a related field.
Minimum of 8 years of relevant operations experience within a bank or securities firm, including at least 5 years in a supervisory or managerial capacity.
Strong practical expertise in client onboarding, account opening, and client reference/static data management.
Solid knowledge of client due diligence and regulatory frameworks such as FATCA, CRS, and QI (highly preferred).
Advanced Excel proficiency is required; experience with Python and/or VBA is a strong advantage.
Demonstrated experience in data quality management, process enhancement, and operational control design.
Proficiency in spoken and written English and Chinese, including Cantonese and Mandarin.