The Company
A Leading Insurer- Business Support Officer
The Role
- Assist on daily sales supports to ensure the sales process is smooth (e.g. quotation, sales campaign, renewal, policy change, policy termination, arrange medical check-up for customer, etc.)
- Handling customer enquiries from email and/ or CE Team, and work with internal departments (e.g. New Business and Underwriting, Customer Engagement, Life Administration, Finance, etc.) of both GI and Life insurance businesses for the enquiry
- Provide administrative work to Direct Channel Team (e.g. Mailing out document, update control log sheet for policy status and statistic figures, collect premium through credit card machine)
- Perform data analysis for sales performance
- Assist to monitor platform stability issues and perform follow up action for the issues
- Assist to improve on customer experience during purchase process of Direct Channel Team
- Assist to set up customer campaigns for direct channels via internal systems
- Assist Team Head with ad-hoc tasks as assigned
Your Profile
- Diploma or Degree Holder
- Minimum 5 years of solid Customer Service/ Sales experience within insurance field
- General knowledge in both GI and Life business operations
- Certificate qualification in IIQE Paper 1, 2 and 3 is an advantages
- Good communication, Interpersonal and Customer Service skills
- Fluent Chinese, English and Putonghua in written and speaking
- Proficient in PC skills, including Microsoft Word, Excel and PowerPoint
Apply Today
To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.
Reference No. 67010-0013379779
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