Responsibilities Provide end-user technical support via phone, email, web chat, and ticketing systems Diagnose, troubleshoot, and resolve hardware, software, and network-related issues Perform laptop repair, deployment, and troubleshooting activities Document customer interactions accurately and in a timely manner Communicate required repairs clearly and ensure user satisfaction Follow standard operating procedures and knowledge management practices Assist in triaging and escalating system or ne
Cognizant - Hong Kong - Full time
Salary: Competitive