IT Tech Business Analyst - Top-tier MNC

Key Roles and Responsibilities

Clear Navigator: Clarifying Requirements & Product Definition:

1. Define what matters – Develop clear user stories and acceptance criteria that align with the product vision, ensuring every feature addresses a genuine user need
2. Apply product thinking – Deliver workable, practical solutions whilst creating repeatable product features
3. Map the detail – Define personas, process flows, and data flows to support UI and database design, ensuring features are practical and scalable a
4. Validate before release – Collaborate with QA Engineers to verify that stories meet acceptance criteria and are fit for purpose ahead of every release

Collaboration & Change Management:

1. Build strong partnerships – Work closely with Operational Product Owners, Development Leads, QA Engineers, and UX Designers to understand needs and deliver innovative solutions that meet and exceed expectations
2. Communicate with clarity – Convey requirements, decisions, and trade-offs clearly and concisely across stakeholders and onshore/offshore development teams
3. Support smooth adoption – Support rollout strategies for new capabilities, contributing to training, communications, and stakeholder engagement to ensure smooth adoption

Organisation & Thinking Clearly:

1. Let data guide decisions – Use data and metrics as inputs to provide justification and prioritisation for feature development
2. Stay organised and proactive – Manage your time effectively, working independently and in line with priorities set by the team
3. Contribute to improvement – Proactively highlight opportunities to improve ways of working that benefit both your own contribution and the broader team's effectiveness
4. Stay current– Maintain awareness of industry best practices, Agile methodologies and tools to continuously improve your capability

1. Operational Product Owners & other stakeholders (Based in HK, India, Singapore, Cyprus, Philippines, China)
2. Customer Experience (CX) team including Product Team, UX Designers and QA Engineers (based in HK & India)
3. Development team, Ops & Support (based in HK & India)
4. Interaction with Owners/Clients, Suppliers and/or third-party solution providers

Experience & Qualifications:

1. 3+ years of experience working in a Business Analysis role in developing repeatable, scalable IT products
2. Effective and confident communication in written and spoken English; getting messages across clearly and concisely
3. Process mapping proficiency with clear thinking ability to define and document end to end process flows, data flows
4. Strong mindset on understanding the use of data to help drive prioritisation; demonstrated through the use of either:
5. Advanced Excel skills, or
6. Use of database skills such as SQL and ElasticSearch or Google Analytics for UX analytics
7. Demonstration of influencing senior stakeholders (Manager level and above)
8. Strong in being able to create clearly defined user stories addressing both functional and non-functional elements
9. Applied experience in AI prompting for research, use case discovery, requirements gathering

GOOD TO HAVE:

1. Proficiency with JIRA (sprint planning, backlog refinement), Figma (design collaboration and feedback), and cross-tool workflow coordination. Comfortable managing design-to-delivery handoffs
2. Demonstrated experience in Agile/Scrum environments, with the flexibility to adapt across Waterfall or Hybrid methodologies depending on project context
3. Qualification in process mapping (such as Lean Six Sigma)