At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on. About the Role - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society.
- The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey- both directly and indirectly.
- Retain a sustainable business growth of existing portfolio by training and relationship building with agency/ clients
- Maintain the business persistence
Responsibilities: - Maintain and provide quality service to the accounts assigned via the agency or direct channel
- Achieve personal new business production/ policy persistency target
- Provide professional and technical support to agency/ client
- Solicit customer feedback for better customer satisfaction management
- Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements
- Trains and develops the capabilities of team members or subordinates
Requirements: - Bachelor's degree
- At least 3-5 years working experience in employee benefit
- Good communication skills to agency and client
- Good personal skills to liaise with agency and client
- Proficient in English and Chinese, spoken and written
Others: - You are preferred to obtain the license of Insurance Authority (IA) (Paper 1, 2, and 3) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)
- You are required to obtain relevant license if your job involves in regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.