Problem opening attachments

Every time i try to click to open an attachment someone has sent with an e mail, unless it is a microsoft doc, i get a message saying a pop up window was blocked. Whats happening??? This has been going on for 3 weeks now. BTW, I am not tech savvy at all, so please if u know whats happening, reply in simple terms, thanks.

Well, it would help if you said what e-mail program you are using - probably LookOut, er Outlook or one of its many un-userfriendly variations. I use Thunderbird so I can't tell you how to fix whatever program you are using. You should have someone who is tech savy look at the settings - or your can try and do it "remotely" thru this list, if a knowledgeable LookOut user happens to chime in.


If by chance you are using webmail then it is another issue all together. I can download attachments from some webmail sites, and not from others.


Based upon the limited information you do provide, I would go into your e-mail program's settings (tools?, options?) and disable the pop up window blocking, see if you can now download, and then start tinkering to "tighten" things up again. I think there is a setting in Thunderbird to allow pop-ups from specific sites (I don't have such problems with tbird, so I am kind of winging it here). No doubt, whatever program you are using probably has similar configuration options.


If you are using a new computer that you bought 3 weeks ago, I would go back to the retailer and ask for assistance. It should be a simple fix. If it is an old machine that worked fine up to 3 weeks ago, what did you/someone do to the machine, just before it stopped downloading non-doc attachments?