Posted by
quink
19 yrs ago
My Towngas reading/charges for the month of March are more than quadruple the amount of any previous month. I don't see how this could possibly be the case, as I am the sole occupant and haven't done anything to increase consumption. Is there an investigation or dispute mechanism available?
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Goloh
19 yrs ago
Just call the hotline and speak to the rep. The number is on your bill. What happens sometimes is that the billing runs on estimated figures for many months and then when an actual reading is done, by you or by them, they catch up. I've had only one reason to phone them but they checked and got back to me right away--and they were correct. Also presume you are running the usual bi-monthly billing cycle.
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Are the readings actual or estimated?
And of course, call the Customer Service 24-hour hotline on 2880 6988.
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