Posted by
timber
17 yrs ago
HELP. My son has a new xbox 360 but we can't get it connected to the internet. We've typed in the IP address but our DNS is automatic. We get connected, but can't get past the DNS.
I asked PCCW and they said it might have something to do with our air station. I'm afraid to make changes because I need the internet link for work and don't want to screw that up (I work from home).
Microsfot only seem to offer support mon-fri during office hours, when people are working, rather than playing with their xboxes.
Has anyone else had this problem? How can it be solved?
Thanks....
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Ken A
17 yrs ago
How is your Xbox connected to the internet is it just the one modem or is it a router?
If its a modem, you're going to have a problem in that with PCCW you can only connect one person at a time to the internet - that means either you computer or the 360 at the same time.
I used to have a router connected to my PCCW modem. The router then had the PCCW log in details and I then had my PC and Xbox connect through that. In effect the router becomes the 1 connection and the items connected to the router share the internet.
If you do only have the modem, you will also need to enter your log in details on the 360 in the PPPoE blade. You would also have to disconnect the PC internet connection whilst you use the 360 online.
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Thanks. We have a router I think. We've tried connecting directly to the modem and through the broadband connection, but when it says DNS 'automatic', we can't get any further. I don't really understand all of this but PCCW said we would have to disconnect the router to get the DNS information, which would mess things up because several computers operate off of that, and I still did not get an explanation of how to get the DNS info. I also don't know where to get the PPPoE info. Is this from the xbox people or PCCW/my computer?
Like I said, I don't understand much of this. It seems endlessly complicated just to play a game, but the money has been spent.
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Ken A
17 yrs ago
When I first started I had it set up on auto for my DNS and IP address settings....
the only reason I now have it on manual is to make sure my NAT is open (which makes it easier to connect to others for online gaming).
The PPPoE settings are just your log in details from pccw but if you have a router you won't need these, and it appears you do have a router as you have a number of other hardware connected to the internet.
if you do want to do everything manually, you can just go to your computer, click on run and type in CMD. When the dos box comes up type in "ipconfig /all" and it should give you all the details.
For the IP address, you actually need an internal IP address - e.g. 192.168.1.103
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If you have the router IP, you should be able to use that as the DNS. Most routers pass on DNS info. As Ken A says, you can get the router info by typing "ipconfig /all" at a command prompt. You'll get router IP ("default gateway" typically). Set that as the DNS.
As dadda says, don't connect it to the modem. You only get one IP from PCCW, so you can only connect one device to it (your router in this case).
To summarize:
- Don't do any of the PPoE stuff. That's taken care of by the router.
- The Xbox should get an internal IP from the router, which is acting as a DHCP service (gives out IPs).
- Set the DNS address to the router's (internal) IP.
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