W
wakeye
04 October 2017
General
Online Florist Scams in Hong Kong
Had a very unhappy incident with missing flowers on Vday.
Boyfriend made his purchase with a huge local online florist (no physical address or phone number on website though) with lots of positive testimonials.
He ordered the flowers to be delivered 13/2, and I never received them. Florist claimed that there was an attempted delivery which was not successful. Said they’d try again on 14/2.
Waited all day on 14/2 and still no flowers. This time the florist claims they were delivered but refuses to produce a delivery note or any written proof. They said their courier delivered it and basically insinuated that I had received them. Attitude was flippant until my boyfriend forwarded me the email chain and I wrote back. Gave excuses for not being able to deal with billing and delivery checking issues till 23/2 but somehow able to deliver a double bouquet (but no refund) now (if I agreed), even if I “might have received the original bouquet”.
Very pissed indeed. There was no way they could have attempted delivery without me knowing, as I was waiting both days for the flowers and my room was right next to reception. Of course I checked.
Has this happened to you and what can we do about this? Just want a refund and nothing else to do with this shop.
Boyfriend made his purchase with a huge local online florist (no physical address or phone number on website though) with lots of positive testimonials.
He ordered the flowers to be delivered 13/2, and I never received them. Florist claimed that there was an attempted delivery which was not successful. Said they’d try again on 14/2.
Waited all day on 14/2 and still no flowers. This time the florist claims they were delivered but refuses to produce a delivery note or any written proof. They said their courier delivered it and basically insinuated that I had received them. Attitude was flippant until my boyfriend forwarded me the email chain and I wrote back. Gave excuses for not being able to deal with billing and delivery checking issues till 23/2 but somehow able to deliver a double bouquet (but no refund) now (if I agreed), even if I “might have received the original bouquet”.
Very pissed indeed. There was no way they could have attempted delivery without me knowing, as I was waiting both days for the flowers and my room was right next to reception. Of course I checked.
Has this happened to you and what can we do about this? Just want a refund and nothing else to do with this shop.