International Partnerships Lead

The role and your key responsibilities

As International Partnerships Lead, your role is to provide world class customer service and support to over 150 international schools in your region, as well as supporting schools in other regions during busier periods. You will be responsible for onboarding our new international schools and supporting our existing international schools to make the most of the Unifrog platform. Solutions and customer service focused, you will make sure that all interactions with Unifrog are prompt, positive and successful.

You will cover the region of East and South East Asia, with international travel typically required once a term for school visits and conferences.

Your key responsibilities will include:

Being the first point of contact for our international partner schools in the region.

Responding to queries and supporting schools with making the most of their Unifrog accounts.

Onboarding new schools that join us. You will make sure that they are properly set up on our platform and have a strong plan in place so that they and their students can get the most out of Unifrog.

Helping to improve our onboarding materials and processes using feedback you get from our partners.

Training staff on how to use the platform; this could be a one-to-one phone call, a video meeting with a school’s key Unifrog contacts, a webinar with lots of teachers attending from around the world; or an in person visit to one of our partner schools subject to travel restrictions.

Monitoring and analysing usage across partner schools, identifying schools that need additional support to use the platform effectively.

Working with your partner Area Manager to improve Unifrog engagement across the region.

Proactively working to foster a sense of community amongst our Unifrog partners